Acacia Prison is showing signs of recovery after years of upheaval, but concerns about basic living conditions, food, water, and access to education remain unresolved.
The Office of the Inspector of Custodial Services (OICS) has released its ninth inspection report on the medium security facility, which is privately operated by Serco under contract with the Department of Justice.
The report praised staff for keeping the prison running through a turbulent period marked by a riot, fires, and leadership changes.
“Most of the credit for this rests with the leadership, operational management and staff at Acacia who worked extraordinarily hard to keep the prison operating and provide meaningful services for prisoners,” the report said.
With rebuilding work almost complete, industries damaged in the 2022 riot and 2023 fires are set to reopen soon, creating much needed employment and education opportunities for prisoners.
The report also highlighted new cultural and support services, such as a young adult program run by peer mentors and additional care for high needs prisoners. Health services were found to be reliable, with strong access to medical, psychological, and dental care.
But despite these improvements, prisoners raised concerns about frequent lockdowns, deteriorating living conditions, and food quality and quantity.
Water quality issues also remain unresolved.
Staff shortages have further limited access to education and programs, while the destruction of workshops has reduced job opportunities inside the prison.
Inspector Eamon Ryan said progress had been made, but warned that momentum must continue.
“I would say yes, based on what we are seeing so far,” he said when asked if the sense of optimism was well founded. “The fact that the prison coped so well after these significant setbacks suggests they have the capability to overcome adversity. Ongoing commitment and sustained resourcing are key factors in sustaining momentum.”
He said the most pressing task was the reopening of the redeveloped buildings and restoring a full daily regime of activities, supports, and services.
Corrective Services Commissioner Brad Royce said Serco had managed to balance innovation with the challenges of rebuilding.
“It is pleasing to note OICS is recognising the innovation demonstrated by senior management at the same time as refurbishment of the damaged residential unit and industries blocks took place,” he said.
“We expect Serco to maintain a high level of supports and service provision at Acacia in accordance with the contract and the Department’s commitment to prisoner safety, wellbeing and rehabilitation.”
The Inspector confirmed his office will continue regular monitoring in the months ahead, with a focus on whether Acacia can deliver on its commitments and maintain improvements while addressing prisoner concerns.
